Are your teams split between Slack and Microsoft Teams? Switching platforms to raise support requests creates unnecessary friction when you need help fast. base2Services has solved this with native Microsoft Teams integration for base2bot, our bot designed to streamline customer communications.
What's Changed
base2bot now works with both Slack and Microsoft Teams. Your team can raise support requests from whichever platform they use daily. When you send a message to base2bot, it's instantly delivered to the base2Services team no matter which platform you're using. Our team can acknowledge your request and respond directly in your chosen platform, keeping all communication in one place.
Why It Matters
- Work in Your Preferred Tool:
Teams using Microsoft Teams no longer need separate channels or logins for support. Use the collaboration platform you've already standardized on. - Faster Response Times:
Eliminating platform barriers means faster issue resolution. Your urgent requests get immediate visibility without communication delays. - Clear Request Tracking:
Every message shows acknowledgment status, so you know exactly when your request is being handled. No more wondering if your message was received.
Getting Started
Microsoft Teams integration is available now for all base2Services customers. If you're currently using base2bot with Slack and want to add Teams, or if you're ready to set up Teams as your primary channel, contact the base2Services support team for quick setup assistance.
